The Company has adopted Fair Practice Code by mean of Board Resolution passed through Circulation vide approval dated 2016 and Customer Grievance Policy vide Board Resolution dated 2016.
View the Fair Practice Code
The Board of Directors of the Company adopted the Vigil Mechanism Policy
SFS CODE OF CONDUCT
We will provide microfinance services to any low-income client who is an Indian citizen, irrespective of race, caste, religion or language.
We will interact with our clients in an empathetic and respectful manner.
We shall maintain decency and decorum while visiting the client for collection of dues.
We shall scrupulously avoid any behavior that suggests any kind of threat or violence.
Except for the loan installments as mentioned in the repayment schedule and applicable fees & charges for which receipts are provided, customers need not pay any extra amount in cash or kind to the staff or any other person.
Any type of asset will not be required to be kept as collateral against any loan in Joint Liability Group (JLG) model.
SFS staff should acknowledge each and every financial transaction in presence of members through receipt or entry in the loan card.
Loan application forms will not be returned to the members as it is the property of the organization.
In case of any complaints please call-
Name: Sri Jyoti Ranjan Mohapatra Director
Designation: Grievance Redressal Officer
Mobile Number : 94373 94507 / 0674- 2351156
E-Mail : firstname.lastname@example.org
Complaints can also be mailed to SFS at the following address: -
Sampark fin Services (P) Limited,
180- Dharma Bihar, Bhubaneswar
In case the borrower is not satisfied with the decision of the Grievance Redressal Officer,she/he may contact :
The Department of Non-Banking Supervision,
Reserve Bank of India: Delhi Regional Office Parliament Street, New Delhi-110001
Tel: 011-23318759, E-mail: dnbsnewdelhiPrbi.org.in